Best Home Care FAQ for Families in the Inland Empire

Find answers to the most common questions families ask about Premium Care In Home Care Services — the only home care agency in the Inland Empire staffed 100% by Certified Nursing Assistants (CNAs). Can’t find your answer? Call us at (909) 284-8657 or schedule a free consultation.

What makes Premium Care different from other home care agencies in the Inland Empire?

Premium Care In Home Care Services is the only home care agency in the Inland Empire staffed 100% by Certified Nursing Assistants (CNAs). Every caregiver we place is trained, tested, and certified by the California Department of Public Health. Most agencies send basic home health aides or companions with minimal training. We send CNAs — the gold standard for in-home caregiving.

Is Premium Care licensed and insured?

Yes. Premium Care In Home Care Services is fully licensed by the California Department of Social Services (HCO License #334700237), insured, and bonded. All caregivers pass thorough background checks before their first home visit. We are also accredited by the Better Business Bureau with an A+ rating.

Is Premium Care a family-owned business?

Yes. Premium Care In Home Care Services is a family-owned, family-operated home care agency based in Riverside, California. We are not a franchise or a corporate chain — we are a local business built on trust and rooted in the Inland Empire community.

Who supervises Premium Care caregivers?

All care provided by Premium Care is supervised by a licensed Registered Nurse (RN). This clinical oversight layer means your loved one receives hospital-grade observation at home — something most home care agencies in the Inland Empire do not offer.

What home care services does Premium Care provide?

Premium Care provides personal care (bathing, dressing, grooming, meal preparation, medication reminders), dementia and Alzheimer’s care, veteran home care (VA Aid & Attendance eligible), disability care, companionship and homemaking, and respite care for family caregivers. All services are delivered by Certified Nursing Assistants.

Does Premium Care provide dementia and Alzheimer’s care at home?

Yes. Premium Care specializes in in-home dementia and Alzheimer’s care. Our CNA caregivers are trained in memory care techniques including structured routines, behavioral management, cognitive stimulation, safety planning, and sundowning support. Research shows people with dementia live better in familiar home environments — and our CNAs are trained to make that possible safely.

Does Premium Care offer respite care for family caregivers?

Yes. Premium Care provides flexible respite care for family caregivers — from a few hours to several weeks. Our CNA caregivers provide seamless coverage so you can rest, travel, or handle personal matters knowing your loved one is in professional hands.

Can Premium Care assist with medication management?

Yes. Premium Care CNA caregivers provide medication reminders and oversight as part of standard personal care. Our caregivers are trained to monitor for medication side effects, particularly those that affect balance, alertness, and fall risk, and report any concerns to the supervising RN.

Does Premium Care accept VA benefits for home care?

Yes. Premium Care provides VA Aid & Attendance benefit-eligible in-home care for veterans. The VA Aid & Attendance benefit can provide qualifying veterans with up to $43,788 per year in tax-free income to help cover home care costs. Premium Care’s care coordinators assist veterans and their families with eligibility review, documentation, and the benefit application process at no additional charge.

What veterans home care services does Premium Care offer?

Premium Care provides personal care, companionship, medication reminders, mobility support, transportation to VA appointments, light housekeeping, and VA Aid & Attendance benefit navigation for veterans across the Inland Empire. All care is delivered by Certified Nursing Assistants trained in veteran-specific needs including PTSD and TBI awareness.

How much can veterans receive through the VA Aid & Attendance benefit?

Qualifying veterans may receive up to $43,788 per year through the VA Aid & Attendance benefit (amounts vary by marital status and care needs). This is a tax-free pension benefit — not a loan. Premium Care helps veterans and surviving spouses apply for this benefit as part of our veteran home care services. Call (909) 284-8657 to learn more.

What cities does Premium Care serve?

Premium Care serves 21+ cities across Riverside County and San Bernardino County including Riverside, Rancho Cucamonga, Ontario, Corona, Norco, Eastvale, Redlands, Yucaipa, Chino, Chino Hills, Montclair, Claremont, Jurupa Valley, Moreno Valley, Pomona, Beaumont, Calimesa, Yorba Linda, Highland, Fontana, and Rialto. Call (909) 284-8657 to confirm coverage in your area.

Does Premium Care serve Palm Springs and the Coachella Valley?

Yes. Premium Care serves the Coachella Valley including Palm Springs, Palm Desert, Cathedral City, La Quinta, Rancho Mirage, and surrounding communities. Call (909) 284-8657 to confirm availability in your specific city.

Is Premium Care available in San Bernardino County?

Yes. Premium Care serves all of San Bernardino County including San Bernardino, Fontana, Rancho Cucamonga, Ontario, Rialto, Chino, Chino Hills, Redlands, Colton, Highland, and more.

How do I get started with home care from Premium Care?

Getting started is simple and free. Call (909) 284-8657 or schedule a free virtual care assessment at premiumcarehomehealth.com/schedule-meeting. One of our care coordinators will listen to your situation, assess your loved one’s needs, and design a personalized home care plan — completely free, no obligation, no sales pressure.

How quickly can Premium Care start home care services?

In most cases, Premium Care can begin home care services within 24 to 48 hours of completing the initial care assessment and paperwork. For urgent situations, contact us directly at (909) 284-8657 and we will do our best to expedite placement.

Does Premium Care offer a free consultation?

Yes. Premium Care offers a completely free virtual or in-person care assessment with no obligation. Our care coordinators will assess your loved one’s needs, answer all your questions, explain our services and pricing, and help you design a personalized care plan — all at no cost.

How does a CNA caregiver help prevent falls at home?

Certified Nursing Assistants are specifically trained to recognize fall risk factors: gait changes, balance deterioration, medication side effects, home hazards, and behavioral warning signs. CNAs perform informal daily assessments during routine care, use proper transfer techniques, monitor medication effects, scan the home environment for hazards, and report changes to the supervising RN before they become emergencies. Basic home health aides do not have this clinical training.

What is the difference between a CNA and a home health aide?

A Certified Nursing Assistant (CNA) completes a state-approved training program covering anatomy, physiology, safe patient handling, vital signs monitoring, infection control, and clinical observation — certified by the California Department of Public Health. A basic home health aide (HHA) completes a short orientation, often just a few days, with no clinical certification required. Premium Care exclusively employs CNAs.

Still have questions? Call (909) 284-8657 or schedule your free care assessment — no obligation, completely free.